Clear terms, trusted care

Terms and Conditions

Please read these terms before using the GreenCoatVets website. They explain the basic conditions for accessing our website, requesting information and learning about our veterinary services.

Effective date: 21 October 2026

These terms cover general website use. Additional conditions may apply to particular appointments, veterinary treatments, purchases or other services.

1. Acceptance of These Terms

Welcome to GreenCoatVets. These Terms and Conditions govern your access to and use of our website and the information and services made available through it.

By accessing or using this website, you agree to these Terms and Conditions. If you do not agree with them, please discontinue use of the website.

2. About Our Website

This website provides information about GreenCoatVets, our veterinary services, pet healthcare, clinic facilities and ways to contact our team.

We aim to keep website information accurate and up to date. However, service descriptions, availability, opening hours and other details may change without notice. Please contact our team to confirm information before relying on it.

3. Veterinary Information and Advice

Information published on this website is provided for general educational and informational purposes. It is not a substitute for a professional veterinary examination, diagnosis or treatment plan tailored to your pet.

Every animal is different, and symptoms or treatment requirements can vary. Do not delay seeking veterinary attention or disregard professional advice because of information you have read on this website.

If your pet appears seriously unwell, is experiencing breathing difficulties, severe bleeding, collapse or another potentially life-threatening condition, contact a veterinary professional or an appropriate emergency veterinary service promptly. Do not assume that an online enquiry is monitored continuously or that submitting a form constitutes an emergency appointment.

4. Appointments and Veterinary Services

Appointment requests and enquiries submitted through our website are subject to confirmation by GreenCoatVets. Submitting a request does not, by itself, guarantee an appointment, a particular time slot or the availability of a specific service.

Veterinary services depend on clinical assessment, the needs of the animal, the availability of appropriate personnel and facilities, and other relevant circumstances.

Please provide accurate information when requesting an appointment and inform our team of relevant changes to your contact details or your pet's condition.

5. Fees and Payments

Fees for consultations, procedures, medication, diagnostics and other veterinary services may vary according to the service provided and your pet's individual requirements.

Where applicable, fees, estimates, payment arrangements and any relevant cancellation terms will be communicated through the appropriate service or booking process.

Unless expressly confirmed by GreenCoatVets, prices or estimates discussed in an enquiry should not be treated as a final quotation or guarantee of the total cost.

6. Your Responsibilities

When using our website, you agree to:

  • Provide accurate and non-misleading information.
  • Use the website only for lawful purposes.
  • Avoid attempting to disrupt, damage or gain unauthorised access to the website or its systems.
  • Not upload or transmit malicious code, spam or unlawful material through website forms or other features.
  • Respect the rights and privacy of other people when communicating with our team.

7. Intellectual Property

Unless otherwise stated, website content, including text, branding, logos, graphics, photographs, design elements and other materials, is owned by GreenCoatVets or used with permission from the relevant rights holders.

You may access and use the website for personal, non-commercial informational purposes. You must not reproduce, republish, distribute, modify or commercially exploit website content without the necessary permission, except where permitted by applicable law.

9. Website Availability and Security

We may update, suspend, restrict or discontinue parts of the website to maintain, improve or protect our services. We do not guarantee uninterrupted or error-free availability.

Although reasonable measures may be taken to protect the website, no online system can be guaranteed to be completely secure. You should use appropriate security measures when accessing online services.

10. Limitation of Liability

To the extent permitted by applicable law, GreenCoatVets does not guarantee that all website information will always be complete, accurate, current or suitable for every purpose.

Nothing in these Terms and Conditions excludes or limits any liability, right or remedy that cannot lawfully be excluded or limited. Any applicable limitations are subject to mandatory legal protections.

These terms relate to website use and do not replace any separate terms, consent forms or agreements that may apply to veterinary treatment or other services.

11. Privacy

Our handling of personal information is described in our Privacy Policy. By using the website, you should also review that policy to understand how information may be collected and used.

Read our Privacy Policy →

12. Changes to These Terms

We may revise these Terms and Conditions when our website, services or legal requirements change. Updated terms will be published on this page with a revised effective date. Your continued use of the website after changes are published will be subject to applicable law and the updated terms.

13. Governing Law

These Terms and Conditions are subject to applicable laws of India. Any disputes will be handled by the competent courts or authorities with jurisdiction, subject to applicable legal requirements.

14. Contact Us

If you have questions about these Terms and Conditions, please contact GreenCoatVets through our website.

GreenCoatVets

SCO-20, Near Bestech Mall,
Industrial Area Phase 9,
Mohali, Punjab 160062, India

Contact our team
If you have questions about these terms, please contact our team before relying on website information for a particular service or appointment.