Privacy Policy

Depending on how you interact with GreenCoatVets, we may collect the following types of information:

• Contact information: Your name, phone number, email address and other details you provide when contacting us or making an enquiry.
• Pet and veterinary information: Information about your pet, such as its name, species, breed, age, medical history and treatment-related details, where provided for veterinary services.
• Appointment and service information: Details submitted when requesting appointments, asking questions or using services available through our website.
• Technical information: Information such as your IP address, browser type, device information, pages visited and interactions with our website.
• Communications: Information contained in messages, feedback or other correspondence you send to us.

Please avoid submitting sensitive personal information unless it is necessary for your enquiry or the services you request.

We may use the information we collect to:

• Respond to enquiries and requests for information.
• Arrange appointments and coordinate veterinary services.
• Maintain relevant pet health and treatment records.
• Provide customer support and improve our services.
• Operate, maintain and improve our website.
• Understand website traffic and visitor behaviour.
• Protect our website, prevent misuse and maintain security.
• Send service-related communications and, where permitted, marketing communications.
• Comply with applicable legal obligations and protect our legitimate interests.

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve the user experience.

We use or may use analytics and website measurement tools, including Google-related services and Ahrefs Analytics, to understand website usage, traffic sources and performance. These providers may process technical information in accordance with their own privacy policies and applicable settings.

You can manage cookies through your browser settings. Blocking certain cookies may affect some website functionality. Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.

We do not sell personal information as part of our ordinary business operations. We may share relevant information in limited circumstances, including:

• Service providers: Hosting, website maintenance, analytics, communication and other providers that help us operate our services.
• Veterinary care: Relevant information with personnel or service providers involved in delivering requested veterinary care.
• Legal requirements: Where disclosure is required by law, a lawful request or a competent authority.
• Security and protection: Where reasonably necessary to investigate fraud, protect rights or address security concerns.

We expect service providers handling personal information on our behalf to use appropriate safeguards and process it for authorised purposes.

We take reasonable steps to protect information against unauthorised access, alteration, disclosure or loss. These measures may include access controls, secure systems and appropriate technical and organisational safeguards.

However, no website or method of electronic transmission can be guaranteed to be completely secure. Please contact us if you believe information you have shared with us has been compromised.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining relevant records, resolving disputes and meeting legal or regulatory requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

Depending on applicable law, you may have the right to request access to your personal information, correction of inaccurate information, deletion of information, or information about how your data is processed. You may also be able to object to certain processing or withdraw consent where processing is based on consent.

To make a privacy-related request, please contact GreenCoatVets using the contact options on our website. We may need to verify your identity before responding. Certain information may need to be retained where required or permitted by law.

Our website may contain links to third-party websites, platforms or services. Those third parties may collect and process information under their own privacy policies.

GreenCoatVets is not responsible for the privacy practices or content of websites that we do not operate. We encourage you to review their privacy policies before sharing information.

Our website is intended for people seeking veterinary information and services. We do not knowingly seek to collect children's personal information unnecessarily. If you believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our website, services, data practices or applicable legal requirements. The updated version will be published on this page, with its revised effective date.

If you have questions about this Privacy Policy or how your information is handled, please contact GreenCoatVets through our website or visit our clinic.